The Power of Empathy in Business and Employee Retention

Empathy is the ability to share the feelings of another and to imagine how you would feel or think in another’s shoes, and it’s vital in establishing personal relationships. Recent studies even indicate its pertinence to our professional relationships in the workplace. This form of empathy, often referred to as “corporate empathy,” is a skill […]

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Break on Through…to the Broker Side

You’re a top-producing real estate agent, expanding your client roster, surpassing your sales goals and living the good life. But why stop there? For these Engel & Völkers license partners—the company’s term for broker/owners—reaching the pinnacle as a sales associate led to making the decision to become owners and manage their own shop. For many, […]

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Study: Dedication Valued Most by Homebuyers and Sellers

Homebuyers and sellers gave real estate professionals who exercised dedication high marks in J.D. Power’s recently released Home Buyer/Seller Satisfaction Study. Satisfaction, the study found, is determined by the amount of time the real estate professional invests in keeping the client informed, and the real estate professional’s responsiveness to client concerns and questions. Homebuyers place […]

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Make REALTOR® Safety a Priority Year-Round With Tips From NAR

The National Association of REALTORS® (NAR) is committed to keeping our members safe and empowering them with the knowledge and awareness to avoid risky situations. As part of that commitment, NAR offers helpful weekly safety tips for REALTORS® throughout the year. It’s always a good time to review your office safety protocols. Build a culture […]

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Cutting-Edge Customization

When you operate a tech-savvy, cloud-based brokerage with a fresh business model, partnering with vendors who can accommodate your unique needs is critical. For Josh Harley’s Fathom Realty, located in 18 states and covering over 35 MLSs, finding a custom website firm to help build his mostly-virtual company’s web presence was a tall order. Luckily […]

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Penny Nathan: Raising the Standard for Success

Penny Nathan’s career in real estate began in 2000 when she started selling homes in San Diego. Today, she serves as president and CEO of Ascent Real Estate, Inc. “Real estate first drew my attention as a business in which I would have a deep, intrinsic interest,” says Nathan. “It offers the stability that homeownership […]

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Master Your Team Meetings in 7 Steps

As a broker, you may hold regular meetings with your team to check in. These meetings give you the opportunity to meet with your agents and share any wisdom and insight you may have to help them in their current transactions. However, over time you may feel as if the meetings are becoming monotonous and […]

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Keep the Focus on Agent Productivity

It’s that time of year. The major 2017 real estate reports have been released, tallying the numbers and shining the spotlight on the biggest and most productive real estate brokerages across the country. Among the most significant of these, of course, is RISMedia’s Power Broker Report, ranking the nation’s brokerages according to sales volume and […]

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Robin Dickson: Meeting Challenges With Training and Technology

Those who live and work in San Francisco’s luxurious East Bay understand that when a home goes on the market in the area, it doesn’t last very long, and the price is usually high. Robin Dickson, executive vice president of J. Rockcliff REALTORS®, has been working in the area for a long time, and has […]

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8 Essential Strategies for Achieving Business Longevity

Everyone who starts or leads a business dreams of passing it along to the next generation, but few are successful in making it happen. Every year, countless businesses and organizations fail. Excuses are made and fingers are pointed. Long-term success takes more than hard work and a little luck. Leaders and entrepreneurs who achieve exceptional […]

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Find Top Talent and Bring ‘Em on Board

One of the biggest challenges brokers face in today’s real estate climate is recruiting—building a team of committed agents who not only have serious sales chops, but also fit in with the company culture. Not easy, to say the least. So as you continue your search for solid candidates, here are a few key things […]

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Charlie Bengel, Jr.: A Top-Producing, Community-Centric Culture

With a new president in the White House this year, Charlie Bengel, Jr., CEO of RE/MAX Allegiance, serving the immediate D.C. metro market, admits that there are concerns about decisions that may impact proposed cuts to some federal agencies. “We’re waiting to see what actually comes of some of the proposals, but, as a business […]

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An Idea Whose Time Has Come

While Help-U-Sell offers a modern approach to real estate, the company is certainly no newcomer to the business. Founded in 1976, Help-U-Sell leapt out of the gate with its set-fee, full-service business model, breaking the traditional mold from the onset. Now serving more than 100 offices in 26 states (and counting), the company has stepped […]

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Serving Southeast Asia With Expertise and Education

Headquartered in Kuala Lumpur, Rahim & Co International is in its 41st year of delivering real estate services to local clients and investors from around the world. Despite market challenges, including housing affordability, Director of Research Sulaiman Saheh is capitalizing on Malaysia’s many market opportunities. Find out more about the firm’s success in this interview […]

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Natural Born Leaders: The Women in Charge at Berkshire Hathaway HomeServices Fox & Roach

While statistics from the National Association of REALTORS® show that 62 percent of REALTORS® are women, the broker and executive level of the real estate business is still predominantly occupied by men. Fortunately, the tides are turning and more women are taking their place among the industry’s upper echelon. At Berkshire Hathaway HomeServices Fox & […]

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Coaching for Consistent Success

Real estate, like professional sports, is a highly-competitive, team-oriented business that features many standout players. Like the coach who needs to get everything from their athletes and the professional who wishes to leverage the most from their talent, successful coaching comes from knowing yourself and the affiliated agent you’re mentoring, and neither of you trying […]

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Operational Excellence: Does Your Back Office Align With Your Back Pocket?

Join RISMedia for this month’s FREE ACE Webinar, which will discuss how to cultivate operational excellence, beginning with the back office. What: RISMedia’s ACE Webinar Series – Operational Excellence: Does Your Back Office Align With Your Back Pocket? Sponsored by When: Wednesday, June 21, 2017 at 3 p.m. ET / 2 p.m. CT / 1 p.m. MT […]

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NAR Power Broker Roundtable: The View From Mid-Year

The National Association of REALTORS® (NAR) Power Broker Roundtable this month discusses the trajectory of the housing market so far this year, and what lies ahead for the remainder of 2017. Moderator: Robert Bailey, Broker/Owner, Bailey Properties, Santa Cruz, Calif.; Liaison for Large Residential Firms Relations, NAR Panelists: Rei Mesa, President/CEO, Berkshire Hathaway Home Services […]

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NAR Power Broker Roundtable: Reading Today’s Economic Climate

The National Association of REALTORS® (NAR) Power Broker Roundtable this month discusses adapting business strategy to today’s economic climate. Moderator: Robert Bailey, Broker/Owner, Bailey Properties, Santa Cruz, Calif.; Liaison for Large Residential Firm Relations, NAR Panelists: Nelson Zide, Executive Vice President, ERA Key Realty Services, Framingham, Mass. Chris Kutzkey, Broker/Owner, John L. Scott Real Estate, […]

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Providing Clients a Full-Service Experience Key to Continued Success

In the following interview, Michael Lunden, broker/owner with Sellstate Realty Pros in Greenwood Village, Colo., discusses the benefits of the Sellstate model. Region Served: The south metro area of Colorado Years in Real Estate: 20 Number of Offices: 1, with 2 slated to open this summer Number of Agents: 30 What is it about the […]

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Training and Technology Arm Agents With Relationship-Building Tools for Today’s Market

In the following interview, Jeanette Schneider, vice president of Management Services for RE/MAX of Southeastern Michigan, discusses the firm’s approach to marketing, and the local housing market. Facebook: @remaxsemi Maria Patterson: How did you first get into real estate, and what led to your current position at RE/MAX of Southeastern Michigan? Jeanette Schneider: Back in […]

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Why Opening a Brokerage of Your Own Is the Next Move for Your Business

For any successful real estate agent, there comes a time when you inevitably ask yourself, “What’s next?” Even at the pinnacle of a sales career in real estate you still need to think about your next move and how to continue to expand and grow a business asset. Attend any real estate conference, training class […]

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Franchise Models Provide Alternative to Faster Success

In the following interview, Lou Gonzalez, president of Realty ONE Group Affiliates in Irvine, Calif., discusses the franchise model that serves as the foundation of Realty ONE Group’s success. Region Served: National Years in Real Estate: 33 Number of Offices: 80 Number of Agents: 8,800+ Most Effective Way to Motivate Agents: Show them that they […]

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RE/MAX United: Where Productivity Is Priority

Whether it’s the local inventory shortage or the state of the national economy, Tom Rich doesn’t spend a lot of time trying to predict the future—and for good reason. With a company culture that revolves around agent training, collaboration and access to leadership, the broker/owner of Rockford, Mich.-based RE/MAX United has created an environment where […]

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6 Dos and Don’ts of Navigating the Busy Season

Spring is here, which means the busy season is upon us! So far, inventory is falling short of buyer demand and the median home price is on the rise, up $10,000 to $260,000 for the first time since May 2016. How do you prepare for this seasonal shift? In order make this season a successful […]

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Take a Bow and Reclaim Your Rightful Place

Get ready for a news flash: Real estate is a really hard business. I’ve been in the game for 13 years and have seen the changes, including the incredible rise of Zillow and realtor.com®, along with the impact the Keller Williams model has made—and somehow, as Todd Frankel wrote in the Washington Post, the internet […]

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How to Have a More Modern Office: Alternative Work Arrangements

Editor’s Note: This was originally published on RISMedia’s blog, Housecall. See what else is cookin’ now at blog.rismedia.com: Angelina Jolie Enters Escrow in Los Feliz Square Footage: It’s Not the Size That Counts, but How You Use It 6 Things Professional Burglars Don’t Want You to Know In modern office settings, the 9-to-5, Monday-through-Friday work […]

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Why Philanthropy and Charitable Action Matter to Your Business

Doing good for the community and doing well financially go hand in hand when it comes to business. According to a 2013 study by Echo Research, 82 percent of U.S. consumers consider corporate social responsibility (CSR) when deciding which products or services to buy and where to shop. For real estate agents, there are even more […]

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Ask the Expert: How Do I Build a Global Practice?

Today’s Ask the Expert column features Cindy Fauth, global marketing manager for the National Association of REALTORS® (NAR). Q: How do I build a global practice? A: No matter where you live in the U.S., international clients are present. Whether they’re moving into your local market, Americans searching overseas, or foreign-born living in your area […]

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Finding Quality Leads With Homes.com

Chuck Fleischer is no real estate newbie. Broker/owner and Certified Expert Advisor® with RE/MAX Associates of Dallas, he’s been in the industry since the early ’90s. In that time, the Texas native has dabbled in everything from commercial properties to land acquisition, luxury construction, and even house flipping. Over the past 25 years, he’s learned […]

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The 6 Best Ways to Build Your Team

As a broker, one of your biggest challenges is creating a successful, well-functioning team that gets behind the goals you’ve set and culture you’ve created for your business. Jim Rohn famously said, “You are the average of the five people you spend the most time with.” The people you spend the most time with influence […]

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Efficiency and Innovation Key to Remaining on the Cutting Edge of Success

In the following interview, Lynn Chute, designated broker for HomeSmart Realty Group in Greenwood Village, Colo., discusses the local market and plans for expansion. Region Served: Denver and surrounding areas Years in Real Estate: 19 Number of Offices: 3 Number of Agents: 600 What is the most significant trend positively affecting your business right now? […]

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On Tax Day: 3 Ways REALTORS® Can Make Tax Time Easier

There’s myriad reasons people go into real estate; maybe they like helping people, or viewing and showing houses, or being in charge of their own schedule. However, as independent contractors, it’s important that agents have a solid hold on the financial side of their business, too. This is vital come tax time, arguably one of […]

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Stephanie Bellanova: Education Lays the Foundation for Success

Those who have been involved in the central New Jersey real estate market for a while know the name Ann Davis, as she’s spent the past three decades as a leading REALTOR® and advocate for the profession. That’s why it’s no surprise that her daughter, Stephanie Bellanova, is exhibiting just as much love for the […]

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Helping Agents Build a Business

In the following interview, Matt van Winkle, founder and CEO of, and an attorney and real estate broker with, RE/MAX On the Lake and RE/MAX Northwest in Washington, discusses his career path, his firm’s culture and marketing strategies, and more. Number of Offices: 6 Number of Agents: 250 Region Served: Greater Seattle Area Please describe […]

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Utilizing Every Opportunity

In the following interview, Cathy Griffin, broker of CENTURY 21 Towne & Country in Salisbury, N.C., discusses integrated marketing in her referral- and repeat client-based business. Region Served: Several counties in North Carolina Years in Real Estate: 27 Number of Offices: 2 Number of Agents: 18 Best Tip for Dealing With Difficult Customers: It’s not […]

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Policy Matters: The Resilience of RESPA

With the recent change in political landscape, attacks against the Consumer Financial Protection Bureau (CFPB) are relentless, causing many to question the longevity of the agency charged with regulating consumer financial products. In 2010, in the wake of the U.S. financial crisis, the Dodd-Frank Act created the CFPB as an independent agency designed to protect […]

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Don’t Let Different Communication Styles Cost Your Team Money

How to Tell an “Aesthetic” From a “Pragmatic” and Create a More Profitable Office As real estate professionals, communication is central to our business. It’s no coincidence the best communicators tend to be the most successful agents as well. Unfortunately, misunderstandings arise within teams and with clients when we don’t communicate the right way with […]

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Save Time Every Step of the Way With Quicken Loans

Not all buyers are created equal; their wants and needs can vary as much as night and day. As real estate professionals, agents and brokers need to be prepared to handle all kinds of customers, from the most tech-savvy of the bunch to those who have never touched social media or the internet. Learning how […]

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Provide Premium Service That Goes Beyond Experience: All It Takes Is Practice

Many real estate professionals have graduated from the “school of hard knocks” or some form of “OJT,” on the job training, with a trail of successes and failures and a string of transient mentors along the way, months or even years after they have obtained their real estate license. For better or for worse, this […]

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Staying on Top with Technology and Coaching

In the following interview, Leah Wolfe-Kraemer, managing broker of Realty ONE Group Goodyear in Goodyear, Ariz., discusses agent development, market conditions and technology. Region Served: Southwest Valley Years in Real Estate: 12 Number of Offices: 1 Number of Agents: 340 Average Time on Market: 69 days Average Sales Price: $227,339 What is your go-to time […]

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